Posted By Amanda Collins on February 5, 2010

Acclaimed media strategists discuss the pros and cons of DIY media strategy vs. hiring a professional firm

Phoenix, Ariz. (Feb. 5, 2010) — As a business owner, you know you need to let people know about your company, but you may be stumped on which components are the most important and how to best achieve your goals. What’s a reasonable cost for an advertising strategy? Should you advertise on television and radio? Where is your target audience and how do you reach them? Business owners need to balance working “on” their businesses with working “in” their businesses, and it’s impossible to be an expert at everything, so where do you begin?

Alma Steger and Chris Pollack, partners in Untitled Advertising and Public Relations, have been successfully placing clients in media outlets both in Phoenix, Ariz., where the firm is based, and across the country. As small business owners themselves, they understand the challenges others are facing in driving traffic while maintaining a manageable budget in the process. As Ms. Steger shares, “You truly need a strategy in media relations; you can’t write one press release and call it good. It’s an ongoing process to keep yourself in front of press contacts to become the go-to expert in your field.” In fact, Ms. Steger cautions potential clients that a firm that offers ala carte services may not be the best approach. “The first promotional piece may not catch anyone’s attention, but after they’ve heard from you a few times, editors get curious. You have to maintain interest.”

Steger and Pollack will be providing their guidance at The Grammar Doctors‘ monthly brown bag series in February, discussing the pros and cons of building your own media strategy vs. hiring a professional firm. Attendees will have the opportunity to ask questions and learn more about all of the components involved in creating a successful media strategy, leaving with valuable information on how to get started achieving more exposure immediately.

Untitled Advertising and Public Relations and The Grammar Doctors are strategic partners, providing marketing communications and media relations support for businesses and corporations to enhance outreach efforts. Untitled also has a strong presence in the local Hispanic market.

Business owners and entrepreneurs are invited to attend this free workshop on Tuesday, February 16, 12 pm – 1 pm at the office of The Grammar Doctors, 3420 E Shea Blvd, Ste 200, Phoenix, Ariz. Sign up online or call 602-953-5278 for more information.

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Category: Communications, marketing | 1 Comment »
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Posted By Amanda Collins on December 14, 2009

Phoenix, Ariz. — According to Arizona’s Workforce, the unemployment rate for Arizona was 9.3% in October 2009 – and keeps increasing each month. Most job seekers are using a variety of tools to find that next opportunity, a résumé generally being the “calling card” of that search. But what does that a great résumé include? And what are the components that shouldn’t be included?

One local business owner has the answer. Amanda Collins, chief of staff with The Grammar Doctors, has been writing interview-getting résumés for more than a decade and explains that, at their core, résumés are marketing documents. “If you think of yourself as the product you’re trying to sell, you get the idea. A résumé’s primary goal is to get you an interview, so it needs to market you well to the reader.” Ms. Collins has been featured on various local news and radio programs, sharing information with viewers and listeners about résumé design.

Starting this month, The Grammar Doctors will be hosting a brown bag series for job seekers. Each month, speakers will help job seekers navigate the path back to gainful employment, particularly in this competitive market. The first in the series will take place Thursday, December 17, 12 pm – 1 pm, at the Corporate Office Centers, 7047 E Greenway Pkwy, Ste 250, Scottsdale, Ariz. The topic will be “What is a résumé?” Attendees will learn the key points employers are looking for on résumés and how to help theirs stand out. Guests are invited to bring a lunch and learn some tools to aid their job search. The presentations will be free of charge, and attendees will have the opportunity to win a door prize at each session.

For more information, please contact info@grammardocs.com or 602-482-3495. Register online.

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Posted By Amanda Collins on December 8, 2009

Phoenix, AZ — In a down economy, unemployment may lead many former employees to become their own boss. According to an article in The New York Times, “necessity” entrepreneurship is increasing while “opportunity” entrepreneurship is decreasing. Add that to the fact that Phoenix is ranked among one of the best American cities in which to start a new business (according to CNNMoney.com), and the need for training for new business owners skyrockets.

One local business owner understands this need – and is making an effort to help new entrepreneurs in the community get started on the right foot. Amanda Collins started in The Grammar Doctors, a boutique firm designing and implementing communications strategies for businesses and individuals, in 2005 when it was still an option to put up one’s own shingle. Since then, she has learned through trial and error and now wants to share her acquired knowledge with those new to the thought of having to rely on themselves for a paycheck.

“I made a lot of mistakes in the beginning, and I think people can learn from how I’ve turned potential roadblocks into wins,” says Ms. Collins. To get those tidbits of advice to the public, Ms. Collins is starting a series of informational seminars each month. Topics will be presented not only by Collins: “I have a lot of information to share, but I certainly can’t be the expert in everything. My goal is to bring in local business experts to cover topics related to business development.” Scheduled seminars will cover a wide variety of topics including communications strategies, blogging, social media, and networking.

The first in the brown bag series for entrepreneurs will take place Tuesday, December 15, 12 pm – 1 pm, at the Corporate Office Centers, 7047 E Greenway Pkwy, Scottsdale, Ariz. The topic will cover how to turn leads into clients and referral partners using a communications strategy. Guests are invited to bring a lunch and learn something to grow their businesses. The presentations will be free of charge, and attendees will have the opportunity to win a door prize at each session.

To register or learn more, please contact Amanda Collins with The Grammar Doctors: amanda@grammardocs.com or 602-482-3495.

Category: Communications, marketing | 1 Comment »
Tags: Communications, marketing, presentation

Posted By Amanda Collins on November 22, 2009

When I worked in college admissions, the underlying goal of all of our efforts was to push prospective students down the applicant funnel to become enrolled students. Then, as I moved into my own business, I applied the same principles, which are of course universal. Big companies recognize a sales (or marketing) funnel and have the same goal I had at colleges – to push people to the bottom. A huge part of that happens through a company’s communications strategies.

We want everyone who inquires about our businesses to become repeat clients and share with us referrals, right? Unfortunately, though, while big, multimillion-dollar conglomerates keep in touch with their customers through advertisements, direct mail, and e-mail campaigns, most small business owners and entrepreneurs seem to miss that step, either due to lack of money or knowledge about how to do so. I run into many solopreneurs who are out at networking events with the goal of acquiring business – yet 95% (or more) of them don’t even follow up with those contacts, much less begin a communications campaign.

The Sales Funnel
In the sales funnel, people can enter at any point. They can come in as a cold lead at the top, or somewhere in the middle as a sold inquiry, or even as a referral from a trusted source. Most business owners would love to have mostly referrals because those clients are easier to close, given that they received a strong endorsement before ever making contact with the business.

The disconnect in the small business world is that entrepreneurs are so harried they don’t have time or know-how to measure their numbers of inquiries and conversion rates to customers. And they rarely have time to build a strong, strategic marketing communications plan. Both of these aspects are essential in turning leads into clients and referral partners.

Communications Strategy
First and foremost, you need to follow up with people you meet. That sets a tone and starts to build a relationship – and we all know we do business with those we know, like, and trust. Then you need to stay in touch with your database. We all meet a lot of people in our daily lives, and we’ll forget them if they’re not top of mind. At least once a month you should be making some contact with your clients, inquiries, and prospects. If you get them all with a blanket approach, at least you’re making contact, but you’re not really pushing them to do anything. The better approach is to segment your list and market to them accordingly.

Keep track of your database in groups, such as prospects (you picked up their card), inquiries (they asked about what you do), and clients (they’ve made a purchase). That way you can push each group into the next level in the funnel. If you were on the receiving side, wouldn’t you feel funny if you got an e-mail asking you to buy when you just recently made a purchase? The same would hold true if you were asked for feedback on a purchase you hadn’t yet made. Customers feel more valued when you’re speaking the THEM rather than to the masses.

You’re certainly not going to push 100% of your database through the funnel to become clients, but your ratio will definitely increase when you open communications – with intent. Then remember to stay in touch with clients to ask them for referrals and additional business based on your industry. You’ll see a dramatic increase in business by staying top of mind and asking for what you want.

Category: Communications, marketing | 3 Comments »
Tags: client relations, Communications, customer retention, marketing funnel, referrals, sales funnel, small businesses

Posted By Amanda Collins on August 28, 2009

How are you keeping in contact with your customers and potential clients? I recently sat down with a colleague who said she didn’t feel it was imperative to stay in touch with her clients since they were mostly one-shot transactions. However, what if situations change – or, better yet – they want to refer you?

When I worked in college admissions and marketing, I was in charge of creating the corporate communications strategy. I designed a whole comm flow of what we would do when we received an inquiry, following that person down the admissions funnel to enrollment (or not). There were many levels of “touch,” all with the intent of staying top of mind for applicants. Business owners and developers should be doing the same, creating a series of ways to stay in touch with their clients. Of course, it could take all day to develop a strategy, so let me give you a few hints:

Blog
Everyone knows they should be doing this, but too many are not. It’s pretty simple, and I outlined it in a previous blog. Get that blog up to drive traffic, gain more followers to your site and newsletter, and brand yourself as an expert.

Write a newsletter
Keep track of your clients and let them know what’s new with you in a monthly newsletter. It’s a great way to share your blogs with your readers and, again, drive traffic to your site.

Send out mailings
Occasionally it’s good to go above and beyond and really reach out to your clients. This could be an annual calendar, magnet with a special discount, postcard, newsletter, or “lumpy mail.” My promo guru helps me create all kinds of fun things to share with clients; I greet all in-person folks with medical-themed office supplies.

Have a different approach for different audiences
After you have siphoned off your different markets, approach them differently. Maybe loyalty rewards for current customers or incentives for those who’ve not yet signed up for your services. Remember the goal is to develop relationships, stay top of mind, and – ultimately – increase sales.

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Posted By Amanda Collins on August 3, 2009

When I first launched my business, I had it all wrong. I was living by the credo introduced in “Field of Dreams”: If you build it, they will come. I figured that I would go out to networking events and just end up meeting people who would naturally need my services and become clients. I just needed to show up. Luckily, time has made me wiser than I was when I started.

Networking is an art. If you don’t know what you’re doing, you probably won’t be effective. On the networking circuit, there are a few different types of networkers, some good, some not so much. More of the obvious types you’ve probably encountered include:

• The Card Passer: You know the guy I mean. He’s the one who’s leaving cards on every table, making sure you have one in your hand either during or immediately following the handshake, and somehow manages to get cards into the stalls of the bathrooms – both genders!
• The Wallflower: “I just sit here at the bar and people come up to me.” If you’re gorgeous or in the way of getting alcohol (or both!), this may work. However, the reason for talking to you may have little to do with business and probably won’t turn into much more than a potential story to tell the next day.
• No-Card Guy: As a wordsmith, it’s funny to me anyway when people ask, “Do you have a card?” but this person actually says no! Who goes to an event without cards? If that’s the case, just stay home and stop wasting time because the likelihood you’ll follow up with the folks who gave you cards is slim.

When you go to a networking event, follow a few simple guidelines and you’ll find the experience to be one you’re willing – and eager! – to repeat:

• Take a slew of business cards, but only hand them out to people with whom you’ve spoken or made a connection. And look at each business card you receive, so people feel you value your time with them.
• Try to have five- to ten-minute conversations with a handful of people. Canvassing the room saying hi to everyone isn’t nearly as meaningful.
• Introduce people. If you go with a networking buddy, take turns choosing people to meet and then introduce each other to the new connections.
• Mingle! If you’re not in the mood to talk and “bring it,” stay home.
• Ask key questions: “How may I help you?” “Who is your best customer?” “Where would you like your business to be in five years?” You’ll get to a relationship faster.
• Don’t have expectations of making money. The goal of networking is to create relationships; the money will come in time.

It takes some practice to be the life of the networking party, especially if you’re not an extrovert (no problem for me there), but it’s well worth the investment. Seal the deal by following up with an e-mail, phone call, or hand-written note and you’ll be well on your way to building your business!

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Posted By Amanda Collins on June 2, 2009

I’m going to go out on a thin branch of a limb here and assume that you know the value inherent in blogging for your business. It should be an integral component of your networking / business-building strategy. If it’s not, you might have bigger fish to fry!

Unfortunately – but not surprisingly – too many business owners are intimidated at the prospect of blogging for their business. “I’m not a good writer,” they say. Or, worse, “I’m not sure what to write.” Since blogs are a bit more informal, it’s okay to not be an excellent writer. Instead, a blog is a way to share information and tell a little bit about you; although, as The Grammar Doctor, I want your writing to be good, it doesn’t have to be “A” caliber; “C” works just as well in this arena.

For those who aren’t sure on what to write, I suggest grabbing your calendar. Okay, now that you’re looking at a few months in advance … well, breathe first … it’s not that bad! I promise, this strategy will give you some great tools to get blogging! First, think about your business. I’m guessing you can break it down into four distinct components. Perhaps you’re an image consultant. Your four components might be clothes, shoes, coloring, and accessories. A network marketer for a skincare line might use skincare, makeup, household items, and a new product. As luck would have it, there are four weeks in most months! Like magic, you now have a category to write about each week.

Now, drill down deeper. If you’re thinking about clothes, shoes, coloring, and accessories, what can you talk about each month? Perhaps there’s a new style or cut that’s hitting the runways, a color palette creeping up for the next season, or a controversy about real gold vs. plated. Whatever those things are, jot down about three ideas for each initial category. Okay, look at your paper. You’ve just noted the subject of your weekly blogs for the next three months!!

Okay, so that was easy, but what about actually writing the blogs? This is almost as easy, believe me! Write from your heart. Write what you know. Share parts of yourself. A decent blog only needs to be about three paragraphs, so there’s not a lot to write. In fact, most readers will veer away if they’re not engaged pretty much immediately – and no one wants to read pages of text. So get to the point. And, remember, NEVER blatantly sell. People like information, but no one wants to be sold. Remember that as you write your blog. Share information, anecdotes, links, and how to reach you; don’t sell your product.

Need help with your blogging strategy or editing what you write? The Grammar Doctors can help! Contact us to set up a FREE consultation.

Category: Internet, marketing, writing | 1 Comment »
Tags: blogging, business owner, entrepreneur, marketing, writing

Posted By Amanda Collins on April 21, 2009

I’m currently reading Dan Kennedy’s book “No B.S. Sales Success.” I don’t read a lot, but it’s a great way to spend my time on the treadmill, elliptical machine, or other available cardio machine at the gym five days a week. Somehow reading keeps my mind off the not-so-exciting exercise – and engages it in other things while my body is working away. But I digress….

The section I read today was about really using testimonials in your business. I’ve been saying I should incorporate my LinkedIn testimonials into my Web site since they started accruing there, but saying and doing are two distinctly different things. However, after reading Kennedy’s advice, I got my act together. He suggests that, no matter what a business owner says about her business, a client’s word is worth significantly more. In effect, clients with great things to say act as walking advertisements, a true marketing and sales team that listens for people who need your service and consistently feeds referrals.

Of course, as a former BNI member and advocate of Givers’ Gain, I fully understand this principle, but it’s sometimes hard to do the things we know we need to do. In fact, Kennedy addresses that point in the book as well, saying that “trade secrets” of selling can be openly shared because 95% of people won’t bother to use them anyway. I guess what it comes down to is that I don’t now – nor did I ever – want to be a part of the majority. So, after I got off the treadmill and finished my work for the day, I sprinkled testimonials all over my Web site.

I’m thankful for my clients for allowing me the opportunity to continue to improve as a writer and a business owner, so it’s almost rude to not showcase their appreciation for me on my site and in my marketing collateral. Besides, as an entrepreneur on the verge of expansion, it’s always great to have a wonderful sales staff in place.

Category: Internet, marketing, writing | No Comments »
Tags: bni, dan kennedy, givers gain, linkedin, marketing, no b.s. sales strategies, testimonials

Posted By Amanda Collins on April 15, 2009

I sometimes wonder if business owners are afraid to follow up with people they meet at networking events. It seems like so many are completely gung-ho at the event, passing out cards and saying hello to as many folks as possible, yet I only hear from about 1% of the people I meet while I’m out and about. Since I started my business three years ago, it has perplexed me how few people have the follow-through to send a short e-mail just saying, “Hi. It was a pleasure to meet you at the event. I look forward to seeing you at other events in the near future.” Do they not realize this is just another touch point? Think about how many people you meet when you’re at an event. Do you remember all of them the next day? Following up is a fantastic way to put your name in front of the people you met, as well as go into detail about what you offer and how you can help them.

So what constitutes a follow-up? Well, you can call, e-mail, or send a card. Do what feels comfortable to you, and judge by if you want to meet that person again. If you think you can do business together, a phone call can be a great way to schedule a meeting. An e-mail is pretty status quo, as well as giving you the opportunity to add links to your Web site, blog, LinkedIn, and Twitter accounts. If you have Send Out Cards or another, similar system, a card can be a “step above” and really help you stand out.

No matter how you take the next step, remember to mention a few key points:
•    Where you met. Some business owners network a lot, and if you don’t specify and provide a frame of reference, they may have no clue.
•    If you remember something special about them, say it. “I enjoyed learning more about your son and his upcoming birthday plans.” Anything that says you listened goes a long way to building a relationship.
•    Recap what you do. DO NOT SELL! The point of the follow-up is to connect and explain how you might be able to help the person, but definitely steer clear of blatantly selling anything. In my follow-up, I give a brief “about us” on my company.
•    Add contact information. If you’re mailing, include a couple of business cards, via e-mail include links and phone numbers in your signature, and by phone make sure to restate your number.

Without follow-up, you’re missing a captive audience. They’ve already met you, so you know they’re open to hearing something more. And just think of how much you’ll stand out from the other 99% who didn’t follow up.

Category: marketing | No Comments »
Tags: business development, follow-up, marketing, networking

Posted By Amanda Collins on March 21, 2009

As a business owner, it’s imperative to market your business. Networking is a low-cost or free way to meet movers and shakers and get the word out about your business. Naturally, there are many ways to go about networking – some good, some not so good – but the most important thing to know is what you do and the value you offer potential clients.

Networking events are full of business owners and decision makers, many of whom have overlapping businesses. So how do you differentiate yourself so people remember you at the end of the event? The key lies in sharing with others who you are for them. If you’re a financial advisor, Realtor, or mortgage professional, it’s likely there will be a few other folks in the room who do the same thing – and are looking for the same clients. As you’re meeting people and say what you do, many will stop listening when they hear the same thing they’ve heard three other times already in the past 20 minutes. So, instead of saying what you do, share how you can help others.

No matter what your profession, there is a way to differentiate yourself at a networking event. To think of your best approach, consider some of the following points:

•    Who is your target audience?
•    What value do you provide?
•    What excites you about what you do?
•    Can you tie something in to the name of your company or your name?

No matter what you do, remember to share who you are (in their eyes) and how you can help others. That will truly differentiate you and your company among your competition.

Category: marketing | No Comments »
Tags: business identity, business owner, networking, target audience