Posted By Amanda Collins on March 9, 2010

Lately I’ve been attending a bunch of social media training events, and time and again the topic of Google Alerts has surfaced. Of course, I’ve been running alerts on myself for a while now, mostly because I’m a little narcissistic and like to know what people are saying about me. As usual when I go to those kinds of things, I’m amazed at the “Huh?” looks I see around the room. Really? People aren’t running Google Alerts on themselves? If you’re one of those folks, here are just a few reasons you should be doing this.

Whether you’re a business owner, job seeker, or just average Joe Citizen, you want to manage your brand and your reputation. You can run an alert on just about anything: your name, your company name, your competitors’ names, a keyword for your industry; the sky’s the limit. You can have the alerts come “as they happen” or digested, depending on your need to know. Since WordPress and Google have a symbiotic relationship, when I post a blog, I receive a notification within 10 minutes, so it can happen pretty quickly.

If you know what people are saying about you, you can comment back and, if it’s negative, you can do immediate crisis management. I’m always amazed where I come up in searches. Sometimes people quote my blog and never ask, so I didn’t realize. Of course, I’m not the only Amanda Collins in the world, so I see what my namesakes are doing as well.

It’s pretty simple to set up, really. Go to Google Alerts and put in your parameters. Remember that if you want to track an exact phrase, you have to put it in quotation marks (“”). If you want to track a keyword, you can use the results as fodder in your social media communications or cut parts into your blog.

Keep in mind that the name of the game is communications and relationships, so while you’re definitely out there managing your brand, share some of the information you find with your network and you’ll win in two ways.

Category: Business Development, Communications, reputation management, seo | No Comments »
Tags: brand management, google alerts, reputation management

Posted By Amanda Collins on February 27, 2010

I just received a résumé from a client who asked if I have experience in brand management. It seems like my life is about brand management, as should your life be. After all, branding is essentially your reputation, and whether you are a business owner, professional, or job seeker, you should have your reputation at the front of your mind.

If you’re as old as I am, you likely remember the Clairol commercial about one woman telling two friends, she tells two friends, and so on, and so on. Although great news can spread fast, negative news will spread like wildfire. At a BNI meeting this week, the educational coordinators were relaying a story about how a man refunded a client’s full price paid on an automotive repair because he’d rather lose a few hundreds of dollars immediately than the potential thousands he could lose on the bad publicity for years to come.

You don’t need to be McDonald’s or Pepsi to be a “brand.” Susan Smith or ABC Marketing are just as powerful brands to the people you’re trying to cultivate and influence. So how are you managing your brand? Are you seeing what people are saying about you on Google, Facebook, LinkedIn, and Twitter? Are you conscientious about the things you share in person and through social media? In the digital age, everything about you can be shared – quickly. Everyone is a member of the paparazzi, it seems, and YouTube submission is just a click away.

I encourage you to consider what your brand is, no matter if you’re looking to land a client, a job, or a date, and start to create a strategy around managing it. Unless you hire a PR firm, no one else is going to do it for you.

Category: reputation management | No Comments »
Tags: brand management, marketing, reputation management