Posted By Amanda Collins on March 11, 2010

Okay, I’ll admit it, I’m on the dating scene – online. I’ve never had much luck with the venue, but I figure it’s just one more way to meet people, so no harm, no foul. Yesterday, I received an e-mail from a wannabe suitor who asked if I found him attractive. “You can be honest,” he said.

So I was.

I told him I am looking for someone fit since I’m at the gym pretty regularly and want someone who enjoys similar things (and can keep up). His knee-jerk reaction was to ask why women always judge on looks first. “Whatever happened to starting as friends?” Aha – but that wasn’t his question, was it? He wanted to know if I found him attractive, not if I thought we could be friends.

In your business, are you asking the right questions? Are you ready to accept the answers? Too many business owners are living in a bubble, assuming that the way in which they perceive things to be is the way they are – without asking for feedback.

When I met with a new strategic partner recently, he said he’d heard a lot about me in town. This person owns the #1 executive placement firm according to Ranking Arizona, and he’d heard of me. (Phoenix is a very small big city.) I was, of course, impressed, but the next thing I asked was, “Was it good?” If he’s heard bad things, I need to know because that feedback will help me to improve and take action. Thankfully, he’d heard great things about me (which is why he was sitting in my office), so my reputation is strong – for now.

I encourage you to start asking people in your circle – clients, prospects, and colleagues – what their perception is of your business. You may be surprised at the answers, and they can give you an opportunity to grow.

Category: Business Development, reputation management | No Comments »
Tags: Business Development, reputation management

Posted By Amanda Collins on March 9, 2010

Lately I’ve been attending a bunch of social media training events, and time and again the topic of Google Alerts has surfaced. Of course, I’ve been running alerts on myself for a while now, mostly because I’m a little narcissistic and like to know what people are saying about me. As usual when I go to those kinds of things, I’m amazed at the “Huh?” looks I see around the room. Really? People aren’t running Google Alerts on themselves? If you’re one of those folks, here are just a few reasons you should be doing this.

Whether you’re a business owner, job seeker, or just average Joe Citizen, you want to manage your brand and your reputation. You can run an alert on just about anything: your name, your company name, your competitors’ names, a keyword for your industry; the sky’s the limit. You can have the alerts come “as they happen” or digested, depending on your need to know. Since WordPress and Google have a symbiotic relationship, when I post a blog, I receive a notification within 10 minutes, so it can happen pretty quickly.

If you know what people are saying about you, you can comment back and, if it’s negative, you can do immediate crisis management. I’m always amazed where I come up in searches. Sometimes people quote my blog and never ask, so I didn’t realize. Of course, I’m not the only Amanda Collins in the world, so I see what my namesakes are doing as well.

It’s pretty simple to set up, really. Go to Google Alerts and put in your parameters. Remember that if you want to track an exact phrase, you have to put it in quotation marks (“”). If you want to track a keyword, you can use the results as fodder in your social media communications or cut parts into your blog.

Keep in mind that the name of the game is communications and relationships, so while you’re definitely out there managing your brand, share some of the information you find with your network and you’ll win in two ways.

Category: Business Development, Communications, reputation management, seo | No Comments »
Tags: brand management, google alerts, reputation management

Posted By Amanda Collins on February 27, 2010

I just received a résumé from a client who asked if I have experience in brand management. It seems like my life is about brand management, as should your life be. After all, branding is essentially your reputation, and whether you are a business owner, professional, or job seeker, you should have your reputation at the front of your mind.

If you’re as old as I am, you likely remember the Clairol commercial about one woman telling two friends, she tells two friends, and so on, and so on. Although great news can spread fast, negative news will spread like wildfire. At a BNI meeting this week, the educational coordinators were relaying a story about how a man refunded a client’s full price paid on an automotive repair because he’d rather lose a few hundreds of dollars immediately than the potential thousands he could lose on the bad publicity for years to come.

You don’t need to be McDonald’s or Pepsi to be a “brand.” Susan Smith or ABC Marketing are just as powerful brands to the people you’re trying to cultivate and influence. So how are you managing your brand? Are you seeing what people are saying about you on Google, Facebook, LinkedIn, and Twitter? Are you conscientious about the things you share in person and through social media? In the digital age, everything about you can be shared – quickly. Everyone is a member of the paparazzi, it seems, and YouTube submission is just a click away.

I encourage you to consider what your brand is, no matter if you’re looking to land a client, a job, or a date, and start to create a strategy around managing it. Unless you hire a PR firm, no one else is going to do it for you.

Category: reputation management | No Comments »
Tags: brand management, marketing, reputation management